Security Policy

Direct Trade Supplies (trading as G & R Electrical Wholesalers Ltd) is committed to providing a safe and secure shopping experience. We take the protection of your personal and payment information seriously and implement a range of security measures to safeguard your data when using our website.

1. Website Security Overview

Our website is protected by industry-standard encryption and is regularly monitored for vulnerabilities, malware, and unauthorised access. All sensitive transactions and personal information are processed in a secure environment.

If you have any concerns or questions about our website’s security, please contact us on

01752 261211 or email sales@directtradesupplies.co.uk.

2. SSL/TLS Encryption

All areas of our website involving customer login, account management, and checkout are secured using TLS (Transport Layer Security) encryption — often referred to as SSL. This ensures that any data transferred between your browser and our servers is encrypted and protected from interception.

You can confirm you’re in a secure session by:

• Looking for the padlock icon in your browser’s address bar
• Ensuring the website address begins with https://

Our SSL/TLS certificates are issued by Sectigo (formerly Comodo), a trusted Certificate Authority.

3. Payment Security

We do not store or process your card payment details on our servers.

When making a payment, you will be redirected to secure, PCI-DSS compliant payment gateways such as SagePay or PayPal. These platforms use their own encryption and authentication systems to protect your information and ensure secure transaction processing.

We also support additional security measures such as Verified by Visa and Mastercard SecureCode, which provide an extra layer of protection during the checkout process.

4. Account Safety & Customer Responsibilities

While we take every step to protect your information, we also recommend that you take precautions when using our website:

• Use a strong, unique password and keep it confidential
• Avoid using easily guessed words or common personal details
• Do not share your login credentials with anyone
• Log out of your account after each session, especially on shared or public computers
• Always close your browser window when finished

We will never ask you to confirm your password by email or phone. If you receive a suspicious message claiming to be from us, please contact us immediately.

5. What To Do If You Suspect a Security Issue

If you believe your account has been accessed without authorisation or if you have concerns about any security-related issue:
• Contact us immediately on 01752 261211
• Or email: sales@directtradesupplies.co.uk

We take all reports seriously and will investigate any suspicious activity to help protect your account and personal information.

6. Ongoing Protection Measures

We regularly update our security protocols, server configurations, and website software to address emerging threats and vulnerabilities. Our team also performs routine checks to ensure the continued integrity of our systems.

Last updated: 20 May 2025